Support for regulated business software
Support that understands
your operation.
Hands-on help for teams that run production, quality, logistics, inventory and dispensing. Our team understands the processes of your industry, not just the software.
Many channels.
One mission.
Pick the channel that works best for you. Our team is ready to help with whatever comes up.
Live chat
Talk directly to a specialist from inside the platform. Answers in minutes, not days.
Remote sessions
Video-call support for cases that need visual guidance or extra training.
Tickets and follow-up
A ticketing system with automatic prioritization, real-time tracking and a guaranteed SLA for each type of case.
AI assistance
Sophia solves it
before you call.
Your AI assistant knows the platform inside out. It answers questions, walks you through processes and fixes common issues instantly.
Learn more about Sophia"How do I set up a new warehouse with quarantine zones?"
To create a warehouse with a quarantine zone, go to Logistics → Warehouses → New. Turn on "Special zones" and choose the "Quarantine" type. I'll guide you step by step...
Knowledge base.
Complete documentation, step-by-step guides and video tutorials available 24/7 inside the platform.
Detailed documentation for every module, with practical examples.
Video tutorials for every key feature of the platform.
Answers to the most common questions, organized by topic and module.
Support that understands
your industry.
Our team lives and breathes regulated manufacturing. See the difference.